dentrinityshop isn't replying my email?

[kalmeq]

i have place an order with them last thuesday and i didn't received a reply from them since but in their mail it says


If you do not receive our quotation within 48 hours (holiday excluded), please check if
your email address and other information is correctly entered

[ILLusion]

Nothing new.

Den Trinity Shop is THE WORST when it comes to communication.

[kalmeq]

lol really ? what does worst for u means does it means it will takes 2 weeks 1 month or more :smack: .

[Gryphon]

It means forget about dealing with Den Trinity because they suck. WGC, Redwolf, and UN Company are who you need to be dealing with.

[Greylocks]

And if you intend to import anything like a gun... I'd strongly suggest you contact a Canadian Retailer.
Right now, Customs seems to be having a few weeks of absolute god-like delusions.

[kalmeq]

no it is not a gun it's accessories . i know that uncompany is fast

[ILLusion]

Originally Posted by kalmeq

lol really ? what does worst for u means does it means it will takes 2 weeks 1 month or more :smack: .

How about NEVER?

[kalmeq]

Originally Posted by ILLusion

How about NEVER?

what do you mean never how can they be in business if they never reply web order.

and on arnieairsoft they tell that they have rare pieces and part and they are the best of its a little out dated from 2002 but he said

Their email replies are prompt and to the point and both pre and post service communication are good.

http://www.arniesairsoft.co.uk/filna...ity_review.htm

[ILLusion]

Originally Posted by kalmeq

what do you mean never how can they be in business if they never reply web order.

and on arnieairsoft they tell that they have rare pieces and part and they are the best of its a little out dated from 2002 but he said

Their email replies are prompt and to the point and both pre and post service communication are good.

http://www.arniesairsoft.co.uk/filna...ity_review.htm

Originally Posted by kalmeq

its a little out dated from 2002 but he said

There's the answer to your question.

They're still in business because they have a very strong walk-in store front in Hong Kong.

Customer service is not a strong point of theirs, and they don't care because people still give them money to get those rare parts. It's something that I've had to deal with as well when I was in Hong Kong. As much as I don't want to give them my money, they have parts that I DO want that nobody else has.

There was a point in time when I made it well known to them on SEVERAL occassions that I was ready to give them $5,000 to $10,000 PER MONTH, but they didn't feel like responding to any of my emails. Their loss.

I don't mind talking this smack about them on a public forum because I do hope that they read it and pick up their act.

[TheYellowDart]

I also think they don't like dealing with Canadians. Try telling them you're from the United States and see if they if they respond.

[Sadiztix]

actually i've made probably around 5 orders from den with nothing but great results, but who knows i could be the exception, always had emails replied rather quickly, paid with paypal and i've never had a problem delivery was usually within 3 or 5 days from shipping