Review - Shootsoft.ca

[Torque]

Just got my HFC M199 in the mail today. This is a great retailer, they really take care of their customers. +1

[Foofighter]

I just got my CA M15A4, however for some reason I can only access the clear soft guns now. Is there something I am forgetting to do to access the airsoft stuff?

[arman]

yes, go through the classfieds...

[Drache]

There is allot of discussion about how this is just bad luck/timing, miscommunication, etc so I am posting this to clear things up! Im not mad about the gun being shipped late, I am mad that LeGROS charged my $70 to ship this gun Xpresspost, then proceeded to ship it Regular Post (which he only charges $40). When I asked for a refund on the extra shipping I paid he pretty much told me a big "F'off"


I know they have a good rep but sadly I am not pleased with the way they do things.

Well sadly I had a bad experience with shootsoft.ca! Good customer service to begin with but really dropped the ball!

05-04-2008
I contact LeGros about ordering a JG 416 Fullstock and get a quote for gun plus shipping. I asked him what would be easier, ordering through the site or by PM and he said PM.

05-05-2008
I place my order for the JG 416 Fullstock with Xpresspost shipping (cost me an extra $30 on top of the regular $40 shipping). I send EMT for full amount and get a response that Jay will ship the gun the very next day.

05-12-2008
The JG 416 arrives but the wrong one was sent, I ordered a fullstock and instead got a CQB. We agreed on shipping the gun back to him and I would be refunded shipping costs and forget about the exacto blade stuck to the pistol grip that I sliced my hand on. Nor that the RIS was so loose (and couldn't be tightened) due to a broken piece due to what appears (due to damage) of the gun being dropped. DIDN'T RECEIVE CORRECT TRACKING NUMBER UNTIL DAY IT ARRIVED!

05-14-2008
Shipped the JG 416 CQB back by Xpresspost with a cost of $50

05-20-2008
JG 416 is delivered to LeGros

05-22-2008
Receive a PM saying they have the JG 416 and need my address again. Replied with address same day.

05-25-2008
Asked for tracking number and if gun was shipped. Got a reply that they were at a game, gun will be shipped in next couple of days.

05-27-2008
I asked once again if the gun had been shipped.

05-28-2008
Get a reply say that he will ask Jay.

05-29-2008
Asked for my refund on shipping and a refund on the gun if it still had not been shipped out due to be able to buy another JG 416 Fullstock closer.

05-30-2008
Get a refund for my $50 shipping costs but to Paypal instead of EMT (?) PM Legros saying that it still hasn't arrived and he hasn't replied back to my latests PM'd even though he was on.

06-01-2008
Finally get a response and with a tracking number. Figure gun will arrive tomorrow with the mail. Check tracking number only to find out gun was taken to the post office on 05-30-2008 at 10:15am and shipped Regular Post instead of the Xpresspost I originally paid for. Tracking number states the JG 416 Fullstock wont arrive until 06-06-2008 or 06-09-2008 (Friday or Monday). Awaiting over a month for a simple JG 416 Fullstock, total spent $445 originally.

06-01-2008
PM'd LeGros asking for an explanation on why the gun wasn't shipped out until the 30th and asking for a refund on the extra $30 I originally paid for Xpresspost Shipping since the gun was shipped Regular Post.

06-01-2008
Received this reply:

I think you have receive more refund than you should have... We have accept to refund you the cost for shipping back... usually it less than 20$... You take the decision to ship it back xpresspost and we refund you 50$!

Now please... don t!!

We have giving you more service than a lot of store!! We normally ask for 20 business days... if it wasn't this error you will have it in 48hrs!! We did accept with no esitation your request to ship back... Now don't tell me we haven't be good with you!! If so please send it back again your AEG and I will be please to do a full refund and we will never trade each others again!!

I really think with the airsoft sitution here in canada you have more than waht you should!!

Try to have a service with 007 and the others retaillers!!! Read around the review...

Than just refuse you package if your not good for you!!

Christian

So yes others might have had good relations with them and mine certainly started off that way but soon I was getting my chain yanked. This might seem stupid to others but this is not how business should be run.

UPDATE: 06-01-2008
Now LeGros is really trying to pull things:

Perfect go... they will see We charge you 30$ for xpresspost and we have refund you 50$!!

PLEASE SHIP BACK OUR STOCK!! AND YOU WILL HAVE A FULL REFUND!!

My reply:

Nice try, you charged me $70 for shipping ($40 normal plus an extra $30 for Xpresspost) yet shipping only came out to $50 when I shipped it back which is what you refunded me.

~Kyle

[Ronan]

You broke the gun? Or it arrived broken?

Waiting to hear what LeGros has to say.

What i do have to say, lately ShootSoft has been going around with 'the big head', not good to smack talk your customers.

[Drache]

Originally Posted by Ronan

You broke the gun? Or it arrived broken?

Waiting to hear what LeGros has to say.

The gun was the wrong one and arrived broken (which can happen with JG although LeGros said that the gun was tested, which the mag was loaded so I guess they did, yet why they still sent a gun with an RIS that was falling off is beyond me). It was sent back because it was the wrong one and to change it into a fullstock version (what I wanted) was just going to cost too much money.

[Drache]

I WILL SAY THIS:

I had NO problem with receiving the wrong JG 416, Ive owned and managed stores and mistakes like that can happen!

My problem was being led around saying the gun was shipped and yet wasn't, and paying extra money ($30) for it to be shipped XPRESSPOST and yet shipped REGULAR POST (which by Canada Post Rules, all "firearms and replicas" must be at least shipped by Expediated Parcel or risk them being confiscated (this comes directly from a cousin who works in Canada Post)!

[Ktown Militia]

man that reply you got was a pretty hostile. not cool for a reputable airsoft dealer. hopefully it all works out man

[KND]

Originally Posted by Ktown Militia

man that reply you got was a pretty hostile. not cool for a reputable airsoft dealer. hopefully it all works out man

+1. REALLY NOT COOL.

[Armandhammer]

Yikes that reply back was really harsh...

[jesster202]

pretty crazzy

[The Saint]

I'd say we should see how Drache phrased the PM that lead to LeGROS's reply.

You seem to have all the bad luck with retailers, Drache. You're going to run out of Canadian retailers to buy guns from at this rate.

[BloodSport]

Also, doesnt Legros use a language translator? Afaik his english is not the greatest, and the post sure looks like one of the translator versions with the broken grammar.

[Drache]

Originally Posted by The Saint

I'd say we should see how Drache phrased the PM that lead to LeGROS's reply.

You seem to have all the bad luck with retailers, Drache. You're going to run out of Canadian retailers to buy guns from at this rate.

You are right to point this out as my post was a little on the harsh side due to getting the run around.

Christian,

If that is the right tracking number than I am not impressed!

You told me the gun was shipped last week and instead that tracking number shows the gun was shipped only two days ago by regular parcel and not the xpresspost I paid for.

I wrote you on the 29th asking for a refund if the gun had not yet been shipped and you told me it was, yet the tracking number shows the gun was shipped on the morning of the 30th.

So if that tracking number is correct then I expect an explanation and a refund for the extra shippings costs that I paid.

~Kyle

[Shirley]

I wonder where they order their guns from?...Because it's like they never have anything in stock.. they take our money, buy the gun from China and have it shipped to Shootsoft, and then ship it back to us. And what's weird is the packaging paper has Ebay on it. Not sure what other have gotten, but mine said Ebay with the sticker...