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Retailer Resolution Center

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Old December 9th, 2013, 12:16   #1
itiloh
 
Join Date: Oct 2008
Trade Rating: 1
tiger111hk

Purchased three TM PX4 mags on Nov 1. Got shipping details and tracking number on Nov 4. The tracking number initially worked and within about a week, the package apparently arrived in Canada and was being processed. After a few days, the tracking number no longer worked. Both Canada Post and Singapore post could not find the number on their system. I was also tracking the package on my android Canada Post app and it now indicates that the tracking number is a "duplicate".

I contacted tiger111hk but they did not address any of these issues and only told me that the register air mail takes 10-20 days. So I waited. The package did not arrive. Contacted the seller through paypal. This time they said they will send a LETTER to Singapore Post (why not just call?), once again without making any attempt to explain anything. This was Dec 1. Now it's Dec 9 and still haven't heard back from tiger111kh.
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Old December 9th, 2013, 12:20   #2
itiloh
 
Join Date: Oct 2008
Trade Rating: 1
sorry, not Singapore Post. it should be Hong Kong post.
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Old December 25th, 2013, 21:54   #3
itiloh
 
Join Date: Oct 2008
Trade Rating: 1
Paypal dispute was opened, escalated it to a claim, and Paypal resolved the case in my favor. A refund is pending.
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