Retailer review - Airsoftpark

[Huge]

It was my first transaction with them (albeit not a complete one, read on) and I felt I had to tell the community how great their service was.

I placed an order yesterday, everything went smoothly. I then realized I had made a mistake and the parts I ordered were not compatible. In desperation, I emailed them to see if I could get a refund for my purchase. Without a single second of hesitation, they accepted. In fact, I received an email about 10 minutes after my first enquiry and I think its worth sharing int with you guys so here it goes :

Hi Hugo,

We have refund you $xx.xx USD to your paypal account xxxxxxxxx@hotmail.com.

Please have a check of it.

So sorry our cooperation on this purchase is not successful.

Hope we could have cooperation next time.


Have a nice weekend.

Sincerely yours,

Trina, Customer Support



So, all in all, they are great and I will do business with them in the future.

[Brayden]

They have the best email staff. Replies come in good time shipping is free which means you get it in reg time. Seriously though if your like me I come back time and time again because I know that I can rely on their staff. GREAT people running a proper biz.

If your going to make a larger order contact them first they give discounts to returning members.

[StrikeFreedom]

They also have live Skype support.

[Huge]

Update :

I ordered a chest rig from them two weeks ago. Received it today and it's exactly what I wanted and it arrived even faster than what I was led to believe.

Overall, GREAT service. I HIGHLY recommend Airsoft Park to everyone.

[Pte Patty]

Agreed, i ordered some external parts form them, and since i ordered more then 3 parts they threw in a free velcro canada flag. looks damn well made and is about 1.5inches by 2.5. damn suprised and impressed!

[uptheirons17]

I was extremely pleased with these guys. I had placed a huge order for some gear( for me and some friends) and it was at my door step in 6 days. SWEET! free shipping. Of course they add the shipping to the cost but regardless.

[7heOZ]

I ordered a king arms gearbox from then abs they said it would take about 10 days to get here. It arrived after 7, so I was pretty happy also, great customer service. I will definitely order from them again.

[MultipleParadox]

Originally Posted by kaiu

If you ever need to contact them, I recommend using PM, because the email that I used that was stated on their site, they don't seem to ever reply/check... The one I used was jing@airsoftpark.com...

I had great success talking with Ryan and Trina (ryan@airsoftpark.com, they both shared the same email)

Great service as well, fast shipping and all!

[Blitz85]

Just ordered from them, just wondering if you had to pay any duty or border fee when it arrived?

[JonsM4]

Originally Posted by Blitz85

Just ordered from them, just wondering if you had to pay any duty or border fee when it arrived?

Ordered 5 times...never got hit with duty fees. They usually mark down the value on package.

[Blitz85]

Order was for around $130, don't mind paying some, as long as its not a crazy amount

Originally Posted by kaiu

Duty/border fee is hit or miss, depends whether customs wants to check, not who's shipping.

However, anything valued under $20 you definitely don't have to worry as they are exempt from duties and brokerage.

[jordan7831]

I like these guys. The free shipping is what really attracts me to them. I hate loading up a cart full of goodies, making an account, and finding out shipping is almost the cost of my order.

These guys are the best!

[Spike]

Apparently, if your order is 200$ or more, they'll upgrade you to faster shipping for free. Anyone care to confirm?

[medhatboy]

Originally Posted by Spike

Apparently, if your order is 200$ or more, they'll upgrade you to faster shipping for free. Anyone care to confirm?

They did that for me last month.

[Fuzzy]

Originally Posted by jordan7831

I like these guys. The free shipping is what really attracts me to them. I hate loading up a cart full of goodies, making an account, and finding out shipping is almost the cost of my order.

These guys are the best!

On the items I looked at, they were more expensive than other Asian retailers. It seems they build the cost of shipping into their prices and then call it "free shipping".