HELP! RE:A&A Airsoft, Miss-advertised Tanaka M700 AICS sale

[Cortexburn]

Originally Posted by Maverick0

Silent_lemon, no offense, but did you not check yourself to see if it had PCS before you tried to resell it? That's also negligence on your part, imo.

If you only realised you didn't get what you ordered 3 months after receiving it, after trying to resell it, it's kind of your own fault for not verifying. Personally when I drop down a hefty sum of money on anything, I open it up and check it all out pretty much as soon as I get it. I can see how you would be disappointed you didn't really get the product you thought you were purchasing, but 90 days to make a complaint or w/e is usually longer than any retailer would allow with buying an extended warranty or something.

WHY would he check? Should he have checked the length of the inner barrel aswell just to make sure it's as long as it needs to be? Should he have checked the hop up bucking to make sure it hasn't been fired?

I didn't check my AK mechbox when I sold it to ensure it's a version 3.

The buyer paid for a product that he was told it was a "X" when it turns to be a "Y"...I don't see the buyer being at fault. And while there are MANY examples in this thread as to how other retail stores do this or that....apples to oranges. Airsoft is a tight knit community that has slightly different expectations. Just look at how this thread has influenced some of the posters positions on buying from A&A.....and those are only the ones that bothered to post.

Smartest thing to do is be aware of your product and be aware of your customer base. So far this thread has shown A&A isn't very aware of either.

[Maverick0]

Cortex, now you're just knit picking. From what I've read, silent_lemon knew there were availability issues with the PCS model of the gun he wanted. The fact that he didn't check if he got the PCS model when he received it and is only now trying to do something about it, AFTER trying to resell it, doesn't speak much for his credibility.

For example, when I purchased an expensive video card for my pc, when I finally did receive it, I made damn well sure it was the one I wanted. I didn't wait three months, try to sell it, then find out it wasn't the one I wanted because my buyer noticed for me.

Having dealt with A&A myself, I'm positive that if he hadn't waited 3 months to try and rectify the situation, he could have had this resolved in a manner satisfactory to both parties of the transaction.

Unless I read silent_lemon's posts incorrectly, it's his fault for only trying to take action this long after the transaction.

I'm not saying A&A didn't screw up, but silent_lemon screwed himself more so by waiting this long.

[Aaidin]

Originally Posted by Maverick0

Having dealt with A&A myself, I'm positive that if he hadn't waited 3 months to try and rectify the situation, he could have had this resolved in a manner satisfactory to both parties of the transaction.

Unless I read silent_lemon's posts incorrectly, it's his fault for only trying to take action this long after the transaction.

I'm not saying A&A didn't screw up, but silent_lemon screwed himself more so by waiting this long.

I have to agree with this.

[bruce]

I don't always check the guns that I buy new from a retailer that is listed on ASC. I still have guns that have never been used and they're hanging on my wall. I could very well be one of those guys that buys the M700 from A&A only to find several months later, when I do need to use it, that it is missing the part. I guess it'll be my fault for trusting someone is what you're saying.

I'm not blaming A&A or Silent lemon for something that looks like a honest mistake. A solution could have been made to both parties where everyone goes home happy.

[redhawk_six]

Originally Posted by Maverick0

Cortex, now you're just knit picking. From what I've read, silent_lemon knew there were availability issues with the PCS model of the gun he wanted. The fact that he didn't check if he got the PCS model when he received it and is only now trying to do something about it, AFTER trying to resell it, doesn't speak much for his credibility.

For example, when I purchased an expensive video card for my pc, when I finally did receive it, I made damn well sure it was the one I wanted. I didn't wait three months, try to sell it, then find out it wasn't the one I wanted because my buyer noticed for me.

Having dealt with A&A myself, I'm positive that if he hadn't waited 3 months to try and rectify the situation, he could have had this resolved in a manner satisfactory to both parties of the transaction.

Unless I read silent_lemon's posts incorrectly, it's his fault for only trying to take action this long after the transaction.

I'm not saying A&A didn't screw up, but silent_lemon screwed himself more so by waiting this long.

Okay, I have to say something...

Say for example, I find a retailer advertising gen 3 nvgs for cheap. I know gen 3s are hard to get, and not normally cheap, but the retailer is a trusted retailer in the community. So, I buy them. There are no markings on the box to indicate that they are not gen 3. I dont get a chance to try them out for a few months. When I do try them, I find out they're not gen 3, but gen 1. Now, following your logic, it's my fault? I'm sorry, that's just stupid.

A&A says on their site that they are selling the PCS version. How is it silent's fault that the rifle he got does not have pcs? Just because he didnt find out sooner? If it were a sale through the classifieds, then I'd say yes, he should've checked when he got it. But this wasnt a buy&sell ad from a player, it was a sale by a trusted retailer. He had every right to expect that A&A sent him the right gun. He shouldn't have to check the moment he gets it!

The basics facts:
A&A advertised the gun as having PCS.
A&A never informed him otherwise.
The gun does not have PCS, and therefore is not the gun he paid for.

Now sometime may have passed, but regardless, A&A does have a responsibility to do something here. They, though unintentionally, misrepresented their product. Retailers have a responsibility to ensure that the product sent to the customer is the product that was ordered. In this case, it was not. I would suggest exchanging the gun for either one with PCS, or for another gun of equal value.

[Maverick0]

Originally Posted by redhawk_six

Okay, I have to say something...

Say for example, I find a retailer advertising gen 3 nvgs for cheap. I know gen 3s are hard to get, and not normally cheap, but the retailer is a trusted retailer in the community. So, I buy them. There are no markings on the box to indicate that they are not gen 3. I dont get a chance to try them out for a few months. When I do try them, I find out they're not gen 3, but gen 1. Now, following your logic, it's my fault? I'm sorry, that's just stupid.

He had every right to expect that A&A sent him the right gun. He shouldn't have to check the moment he gets it!

I never said A&A wasn't at fault. Pay attention, please.

At this point though, it's the buyer's responsibility only because he waited this long to try and do something about it.

I don't understand why anyone would buy something and then not try it out when they receive it. I can understand waiting a few days, maybe even a couple weeks due to time constraints, but my argument is that 3 months is too long.

The point here is that this could have just been a shipping error on A&A's part. Silent_lemon took his time and didn't report the error until now, so how could A&A have known?

The following is directly from the A&A website:

"We ship AirSoft products to Canadian Addresses only. If your not happy we will refund you your money less shipping as long as you have contacted us within 48 hrs of recieving the product and also the product must come back in the condition as it left the store. Once the item has been fired it is no longer returnable"

By purchasing something from the store, you've agreed to the terms for returning an item. It's that simple.

[Cortexburn]

knit picking eh...ok.....lets just see how much good this thread does Mark.

Easy thing to do would have been to suck it up, but I'm sure all of this word of mouth is much more valuable....

I stated before a retailer needs to know the product and the customer base. By how this is playing out neither had happened. IMO Airsoft due to it's nature is different then selling T-shirts and underwear.

I guess I agree to disagree Maverick0....

[Rumpel Felt]

Wow, this has to be the most....balanced? problem I've seen on these boards. Points are strong for both sides.

3 months, after a re-sale....that's just too damn long. I mean, given what he clearly states on his site in regards to the 48 HOURS. I know....yes he should be able to be confident in his purchase....but what if it was just a mistake on A&A's part. Everyone is human and he even says on his site he would have corrected the mistake, noquestions asked BEFORE 48 HOURS. Considering Mark is a human being and human beings make mistakes, I think it is in best intrest to check anything over regardless of who sold it to you the very moment you get it. And especially when you are going to sell it yourself.


Now in Lemon's defence, I too have had little problems. Only one incident where a mag did not show up and I never did recieve it and it was never fully resolved. However, in other dealings, I've gotten certain perks here or tere that more then compensated for it.

This situation is difficult either way. I'm gonna have to side with A&A though.

[Ibby]

Originally Posted by Rumpel Felt

...I mean, given what he clearly states on his site in regards to the 48 HOURS.

Originally Posted by Maverick0

By purchasing something from the store, you've agreed to the terms for returning an item. It's that simple.

It isn't. A vendor can put a limit of 48 hours all they want, but as I stated before the law says otherwise. Here's a "for instance": I buy a gun, and 72 hours later wish to return it. Vendor says no, it's not his policy. The law trumps that policy, I'm afraid.
Yes 3 months is way outside 7 days, but as A&A's policy clearly states, "...also the product must come back in the condition as it left the store. Once the item has been fired it is no longer returnable". From what I understand has been stated in this thread, the weapon hasn't been fired, so that point is taken care of. The only point that would seem to be under contention now is the time difference. IMO the gun is just as much incorrect now as it was when it was sent out. I'm sure some arrangement can be made that would be satisfactory to both parties involved. Like Cortex said, it's a small community. I'd love to see a happy ending here. Lord knows we need more.

[silent_lemon]

Originally Posted by Maverick0

I never said A&A wasn't at fault. Pay attention, please.

At this point though, it's the buyer's responsibility only because he waited this long to try and do something about it.

I don't understand why anyone would buy something and then not try it out when they receive it. I can understand waiting a few days, maybe even a couple weeks due to time constraints, but my argument is that 3 months is too long.

The point here is that this could have just been a shipping error on A&A's part. Silent_lemon took his time and didn't report the error until now, so how could A&A have known?

The following is directly from the A&A website:

"We ship AirSoft products to Canadian Addresses only. If your not happy we will refund you your money less shipping as long as you have contacted us within 48 hrs of recieving the product and also the product must come back in the condition as it left the store. Once the item has been fired it is no longer returnable"

By purchasing something from the store, you've agreed to the terms for returning an item. It's that simple.

took my time reporting it? I made this thread MINUTES after discovering it had no PCS. You must be WAY TOO new to airsoft and have the urge to play with everything you have at every moment of the day, ive been playing airsoft for a third of my life, it's not super important to me, so when i got a gun, great, it's what i ordered i suspected, and ill play with it in the summer time. period.

[Iggy]

Both parties are to blame here.

A: Mark should know what he is selling but you guys have to realize that its only one person. Stuff comes in and stuff goes out every day and there is bound to be a mix up. Now frankly Mark DOES have a return policy for the 48 hours if the gun has not been fired. How does Mark know that it has not been fired when it was sold to the other fella? You can't guarentee that 100%... Only thing he can do is trust in what the guy says... but that could screw him over. I think 3 months is way too long to get a full refund. If I were mark I would give 75% of the money back in the form of store credit.

B: silent_lemon did wait 3 months. If it had been a year would Mark still have to do anything for him? I say no and even at this point. It would be nice if Mark gave a 75% refund but thats up to him.

If Mark does nothing whats going to happen? Ooo bad press for Mark. Who cares. I am willing to bet that 90% of you will still buy from him. Hell they found out that NIKE uses children to make their items and yet most of you still go around wearing your shoes/shirts without a care in the world.

[Amazing KG3]

A&A is at fault for selling a product different than what was sold. If the problem was brought up within roughly a month for example. I think its up to A&A to take responsibility 100%

However waiting 3 months and expecting A&A to agree to a return is insane. Thats far too late to expect a return.

There are lessons and examples to be made from this encounter.

Sell what you have, not what you dont.

Check First thing that its what you wanted. I check all my products the minute i get them.

Its unfair to expect a retailer to accept a return 3 months after purchase without a contract or warranty.

[lykurgus]

hey,,

im mixed here,, ive bought a bunch of stuff from mark,, it all worked out for me,, i understand what alot of the 'business' oriented guys are saying from the point of veiw of the bottom line,, but i own a tanaka aics with the afor mentioned option and i only realized it after i read a post from ILLIUSION,, i think one option that hasnt been mentioned is that you can buy the right bolt with the pcs option and add it to the gun and sell it,, it may be roughly the same dollar wise as negotiating with A&A as buying the part and reselling the gun,, like i said before, i have had any problems with A&A,, but that may be a way to help you sell it,, im pretty sure ILLUSION said somewhere that you can order the correct bolt for it,, the reason the build was changed was because of regulations in japan.

hope i helped, maby i didnt, lykurgus.

[silent_lemon]

Originally Posted by lykurgus

hey,,

im mixed here,, ive bought a bunch of stuff from mark,, it all worked out for me,, i understand what alot of the 'business' oriented guys are saying from the point of veiw of the bottom line,, but i own a tanaka aics with the afor mentioned option and i only realized it after i read a post from ILLIUSION,, i think one option that hasnt been mentioned is that you can buy the right bolt with the pcs option and add it to the gun and sell it,, it may be roughly the same dollar wise as negotiating with A&A as buying the part and reselling the gun,, like i said before, i have had any problems with A&A,, but that may be a way to help you sell it,, im pretty sure ILLUSION said somewhere that you can order the correct bolt for it,, the reason the build was changed was because of regulations in japan.

hope i helped, maby i didnt, lykurgus.

well im going to sell it privately, as there seems to be no chance for negotiation here. HOWEVER, the principle of the matter is still important - an apology on the misinterpretation of the ad would be gladly accepted. Otherwise, i dont see any other movement to come to an agreement here...

[ValkXB70]

Having been there when Mark receives incoming products. I can offer the following tidbit of information.

When Mark gets a shipment we are talking 8-10 5 foot boxes stuffed to the gills with AEG's. His initial steps are to verify the packing slips with the actual product boxes. As he checks them off he can actually name who they are where they will be shipped to. The ones that have been pre-sold then get packed up and sent either that day (time permitting), or the following day. Mark is always giddy when he does this cause he knows how much we airsofters look forward to getting our "toys".