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This sounds like another great case for some common sense.
1) Any business can refuse to service you, sometimes the reasons may not seem "fair" but that's how society works. You can't expect that person at the door to recognize that what you're carrying is what you say it is. It screams machine gun.
2) The general public in Canada does not like guns, toy guns, training guns, pictures of guns, and so on. It sounds like you made a good first step by inquiring by phone but then it fell apart face to face.
3) No doubt they get other requests to engrave items with trademarks and have a blanket policy of refusing to do so. Counterfeiting is a hot button topic even when the guy coming through the door says it's for personal use, or a practical joke if they don't know you then they don't trust you.
So take what you've learned here in hand, don't go back there. Walk in empty handed to the next place, tell them exactly what you want and why and make sure that if they say it can be done you deal face to face with that person when you bring the parts in. Preferably in a nondescript package, not a gun case or slung under a trench coat.
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