Sounds like you've either stripped your gears or your piston. Don't think you'll get much support from the seller. Unless you can find yourself a gun doc, you're going to have to go at this one yourself.
Check out
www.mechbox.com. You'll find a video guide for taking apart a TM AK, which is identical to your Kraken, and how to get into the mechbox.
Quote:
Originally Posted by pusangani
because when you factor in shipping to and from a gun doc and his fees and cost of replacement parts as well, it might cost you more to fix it than to get yourself a new gearbox, which is like $70 shipped.
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I'd say shipping + parts + work, you'd be able to buy a new Kraken, not just a new gearbox.