[cbcsteve]

I had a positive experience from Hero Outdoors. But I do see a lot of complaints and bad reviews happening specifically from their On Stock items on their Online store.

I believe the best way to alleviate that is just being more transparent like how Best Buy currently does it in which they actually list whether the product is either: In Stock, In Store or Purchasing from Vendor. But since they do not have that feature on the website as of yet, then your best course of action is CALL OR EMAIL THE STORE. I call their store to ask and get a quick answer to know if they need to order it in.

After I got into an issue with my online order they ended up fixing it. Here was how it went:

I received superb customer service from the In-store and Online Order staff!

In-store Staff - they were very helpful and told me about the sales items I would be interested as oppose to my first choice items. The items they suggested ended up being better than the initial items I thought I would buy. They also spent 30 minutes with me, testing different Airsoft Grenade Launchers.

Online Order Staff - I had an issue with my order but after a quick chat with their rep and the manager they were able to resolve it within an hour. Usually it takes about 24-48 hours to get a response to an issue from other online retailers. Great customer service and very understanding.