Airsoft Canada - View Single Post - Heads up re: KWA in Canada / Trigger Airsoft

ProDoyle · October 3rd, 2016, 18:28

So I picked up the PTS RM4 Scout ERG made by KWA and purchased from Trigger Airsoft online. After 3 games the lower receiver developed a crack. Ok, I get it, no guns in Canada come with warranties, certainly not after you have played... but the gun is pristine except for this crack. So I understand that Trigger won't be able to help me but I check the KWA site, note the parts and email their support folks with a question about whether the gun is safe to use or not. I figure if it isn't at a critical place then I don't care - everything gets dinged up eventually.

So I give them the serial number and about a million other pieces of info and they tell me it isn't one of their guns...

Basically, the folks at KWA USA don't know anything about the company that owns them (Yih Kai Enterprise) and they can't even tell me if the part (which looks like it should be the same... even the numbers in the manual match up) will be good. Never mind that they want 35$ for the part and 47$ to ship it! (plus whatever customs decides to hit you with) They also said the standards for manufacture for the asian version and north american version are vastly different - but they can't tell me what makes the guns different and I can't find any indication that the version I bought is the Asia version (and most site indicate this when they sell them).

Basically, I bought a KWA from a licensed KWA reseller who apparently didn't even get it from KWA according to KWA. At this point I can't help but recommend not buying KWA items from Trigger, and to be safe, avoid KWA in Canada completely since it's origin will be suspect (and I'm not exactly impressed with the KWA "service" either).

October 3rd, 2016, 18:28	#1
ProDoyle Trader rating Join Date: Sep 2016 Location: Toronto, ON	Heads up re: KWA in Canada / Trigger Airsoft So I picked up the PTS RM4 Scout ERG made by KWA and purchased from Trigger Airsoft online. After 3 games the lower receiver developed a crack. Ok, I get it, no guns in Canada come with warranties, certainly not after you have played... but the gun is pristine except for this crack. So I understand that Trigger won't be able to help me but I check the KWA site, note the parts and email their support folks with a question about whether the gun is safe to use or not. I figure if it isn't at a critical place then I don't care - everything gets dinged up eventually. So I give them the serial number and about a million other pieces of info and they tell me it isn't one of their guns... Basically, the folks at KWA USA don't know anything about the company that owns them (Yih Kai Enterprise) and they can't even tell me if the part (which looks like it should be the same... even the numbers in the manual match up) will be good. Never mind that they want 35$ for the part and 47$ to ship it! (plus whatever customs decides to hit you with) They also said the standards for manufacture for the asian version and north american version are vastly different - but they can't tell me what makes the guns different and I can't find any indication that the version I bought is the Asia version (and most site indicate this when they sell them). Basically, I bought a KWA from a licensed KWA reseller who apparently didn't even get it from KWA according to KWA. At this point I can't help but recommend not buying KWA items from Trigger, and to be safe, avoid KWA in Canada completely since it's origin will be suspect (and I'm not exactly impressed with the KWA "service" either).