We feel terribly sorry about there was such a misunderstanding in our communication. However, please understand that we are receiving loads of email in our inbox every minute and it is physically impossible for our customer service executive to follow up every of them.
So we strongly encourage customers to leave a note when placing orders and state your request as clear as possible. Because of we are living in diferent time zones, most of the times we have processed the order before you raise up the the requirment by email, and after the order has be processed, customer service is not able to change much thing on the order.
We take every case seriously if there is a problem to solve or it is a chance to improve, please let us know your details and we will ensure you will always have a better shopping experience with us.
For a direct conversation, please contact our customer service executive at:
customerservice8@ehobbyasia.com