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You should contact their support through email if you have any problems, their customer service is some of the best i've encountered.
Also, I haven't personally found any airsoft grenade that has the bb capacity or coverage that it offers. If you want to compare it to a sound emitting grenade their dd kit does a bang up job. (pun intended).
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"Amateurs train to success, professionals train to failure." -C.C.
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