Quote:
Originally Posted by kullwarrior
Looking at all these damages, I suggest you guys file with Mezzi AND UPS. These damage looks like damage from transit by package handler. (All the management cares is get things done on time, they really don't give a crap if stuff breaks.)
|
It's actually not UPS's fault for once this time. It's just poor QC on Mezzi's behalf.
They sent me a replacement case (39" ABS) for the black aluminum one that was beat up after I complained and even that wasn't perfect. It doesn't sit flat on the floor because the frame is slightly bent, so I get the "old coffee table wobble" effect with it.
Strangely, they sent me another replacement case (which explains why I have four cases now) by accident a few days later. That one has the exact same problems as the first replacement. Also to note, the packaging on all the boxes was in great condition and didn't appear to be damaged whatsoever. The damage occurred in manufacturing, or at least before they boxed it up.
Having all that said, Mezzi
will take care of you. They have great customer support and they
do in fact back their products.