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UPDATE
So apparently I the customer service reps don't communicate as I was being answered on 2 different threads. (both had the same RMA ticket # and email)
The first one told me they received it and they'll offer another gun that's the same price because they're out of stock which is frustrating.
The second thread was after I posted on their Facebook page and it told me they have not received anything but they'll throw in loyalty points and get pay for the fastest shipping. After I told them even Canada post said it was successfully delivered, they stopped replying again.
In the end I just asked for a refund. So when you order from them you roll the dice and hopefully everything is fine, if you have any problems then you're SOL
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