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I won a pistol during their contest in the summer. It arrived within a week or so after they said they had shipped the prizes (I live near their warehouse). Checked it out and gave it to my buddy. He doesn't use it much, but no problems out of the box. This was during summer 2012 so I can't attest to their service now. My single experience with them has been positive.
I will say I've noticed their twitter/facebook updates have been sporadic as of the end of 2012. I really think they need to hire a few more employees. From the games I've attended, most people have been fairly happy with their service.
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Taylor
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