[Conker]

First Order
I was purchasing a few items I couldn't find anywhere esle, so I figured I'd give them a try. Order total (with shipping) was 37,50$.

It took 3 weeks, 4 days to get it shipped, and 6 days more to my door.

Process was fine, prices are fair and, for once, shipping cost really reflects the weight of the order. That's a good thing.

Communication by email was shitty, I got next to no answer.
Their Live Chat, however, proved to be very useful and it's what finally allowed me to get in touch with them and get it shipped. Those I got on the chat had good level of english, and one was also french/english bilingual (I'm french, so good thing). They were helpful.

I didn't have to use their forums, but it seems that if you have problems, post there and you WILL get attentiont for the store staff.

When I got my items, they were properly packaged and as described.


Final note:
- Shitty comms by email
- Great comms by LiveChat
- Honest shipping costs
- Honest prices
- Very long shipping delays

The shipping delays killed it for me.

Second Order
I wanted the SpecterDR repro, and I wanted it fast so I figured I'd give them a second chance (they offer express shipping).

Interestingly, the price for the SpecterDR came very close to most oothershops cost even shipped express. Good, good! (IIRC 157$ vs 150$).

I told them how long it was (1 month) before my last order was shipped, and they apologize, saying they'll make sure it doesn't happen again. They say they added a product for free in my order as a compensation. That's a nice attention!

Two days later, I go on the chat to ask them approx. how much time it will take to be shipped: I'm told it was shipped the same day. Hoorah!

4 days later (following monday), still I don't have a shipping number, so I ask the LiveChat guy who tells me he doesn't have it on hand, but he'll email me when he gets it. He confirms the email I used for my order. As promised, I get the email about 20h later with a tracking number. (8 days from order date)

According to the tracking number, and to my great deception, the order was shipped the day before (when I asked for the tracking number, on the 7th day) and not when I was originally told it was (the 2nd day).

While 8 days isn't that much of a delay, it means I didn't get it when I should have (before the game), and that paying for express was pretty much useless in that case.
What sucks the most is that they told me it was shipped, when it wasn't.

My package was released from customs this morning, I expect it this week.