First review here, thanks for your time and constructive criticism
Being ACMgear.com a new shop, it`s hard to take the risk of being one of their firsts customers, but I needed some items for my new AEG and after some price comparisons and talk a bit with their live support (pretty good english) I bited the bullet and made a small purchase.
First Impressions
The shop has an average good looking layout, easy to navigate, menus are translated to a very good Spanish (yep! Im from Spain) which is obviously not “google translated” and the “search function” works very well, much better than other shops where it shows you everything remotely similar to what you want except what you are really looking for.
Registration
Registration is fast and easy, perfectly translated to spanish, asking the most important questions for a quick purchase and shipping. After filling the blancs and accept them, you recieve a welcome mail, just like with any other shop, so no surprises there.
After this, you are ready to spend money.
Purchasing
I won´t describe how to add things to the cart or how to finish the checkout, we have made such things countless of times in similar shops. This is just the same, look, add, check out, pay, recieve… quick and easy. Thing is you can use another paying method as “Inpay” if you prefer not to use “paypal”. I prefer Paypal, but every alternative is allways welcomed.
Shipping
What surprised me the most was how cheap shipping costs were (I allways use Airmail method) compared to other Hong Kong shops, low and very adjusted to my purchase weigth. A happy surprise, indeed.
Fort he rest of the process, they work pretty well, after payment confirmation and after a couple of days I recieved an email with the tracking number which actually worked(im not so lucky with other shops) and arrived in the advertised time, ten days for me using Airmail method without being stopped at customs, which unfortunatly is a common practice in Spain…
The good
I’m very picky with the accesories I put in my AEG, It’s not I look for the highest quality pieces but I love having unique and cool looking (for my tastes) replicas, so sometimes it is very hard to find that part you know ACM brands produce but is not stocked by regular shops. Thats why ACMgear.com has a search service abailable to customers, it is as easy as contact them, send a pic of the part you are looking for, they find it and send you an invoice, taking it or not such invoice is totally up to you. I tried, convinced me and it is already on the way to my address.
Pricewise it is very similar to other HK shops, sometimes lower, but considering them plus the lowest shipping costs I have ever seen and a great customer service, ACMgear.com is one of the best shops I dealt with in a long time.
Customer service is excelent, as I said before, but not only by email as every single one is answered fast and politely, with a more than aceptable english, their live support too, which is not filled with poor english speakers but atended by knowledgeable sales men. I just expected my emails fall in the great chinese email black hole…
They have an exclusivity contract with the new Black Bear Airsoft brand for distributing their products in Asia and Europe, (Evike is the exclusive USA distributor) who will start a WWII replica line, why do I say that? Because it amazed me to find a salesmen team who knew what, when, whom they were selling to and who actually was not afraid of giving any detail you may ask.
The bad
Maybe I was just lucky with my first purchase, but right now I can’t think of anything bad enough to call “bad”, just the “ugly things” normal in young bussiness which will be polished with time and featured in the next part of the review.
The ugly
Having a catalogue of an acceptable size and ever growing, it is still smaller than the one you can find in the regular HK shops we all know, but thats something normal as these shops have been in the bussiness for several years now, while ACMgear.com has been around for less than five months and having a similar catalogue would require a colossal investment. But Im sure that time will solve this “catalogue” issue.
Navigation is easy and pretty much the same as any other HK shop. But not as smooth or comfortable, maybe it is due to me not being still used to it or I am too used to other shops style of navigation, but I feel it is not smooth enough for me and I use more the “search” function.
Final Words
Buying and dealing with ACMgear.com guys has being a pretty good experience, easy and pleasant, big surprise there, after dealing with other more “settled names” in the sector… you know what I mean…
Do I recomend these guys? Totally, due to prices, customer service, profesionality and all the possibilities they offer, like the item search, they told me that if any ACM factory produces it, they find it. Granted, they are not perfect but polishing needs time.
I will deal with them again, and I am sure you will do it too.