Quote:
Originally Posted by Kimbo
I thought they did ok as far as customer service goes. They troubleshot that it wasnt your tailcap, so uunless there was a problem with your tube, it would be your lamp assembly. That isnt covered by warranty, hence them wanting you to buy a new one.
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Except I DO have a problem with my tailcap because the pressure button no longer works (you can press it down). Then on top of that lamp assemblies ARE covered by warranty (thus why Im getting one free shipped to me) but BULBS are not. When I lodged my complaint I was told that I didn't need to buy the LA since they are covered and was simply asked for my address.