+1.

Dood, chill out.

Interesting, didn't know the site existed.

There a lot of webstore where the admin is not working on the weekend!!

MadMax (Carl) runs the business himself and handles things personally. That's a great thing because he is an incredibly hard working, stand-up guy. He's always got "customer first" in mind when he's conscious.

Unfortunately, the flip side to handing so much in person is that he's human. He cannot {invent, design, troubleshoot, manufacture, QC, assemble, sell, bank, relate with business partners, and all the other things that goes along with running an invention oriented business} consistently 100% of the time...no one can. (yes...I know that he's got half a dozen guys assembling for him)

While I can appreciate your anxiety, the reality is that you'll just have to wait or find what you want somewhere else.

I do agree that "internet business" has set a general expectation that someone is there and working 24/7 and are only as far away as the "send" button...but you've heard/seen the reality of Carl's business (and a lot of other small online businesses in Canada).

Carl's a stand-up guy...I'm sure that he'll come through for you.

+10

Carl's a great guy doing wonders for airsoft worldwide.

Been waiting a week for a reply. EMT was sent at time of order and has been sitting there unclaimed. Not sure if he's on vacation but I'd really like to find out whats going on.

I know you're busy Carl, just hoping someone else out there thats in touch with you can let the rest of us know whats up. Do you have another reseller we can order from?

Thanks!

Got word he's out of town and has some guys covering his end of things while he's away.

Cheers!

Haha, just bad luck.

Rumour has it he's in Japan, pimping his grenades for the Black Hole show.

Awesome, so you guys are saying I just happened to order on a bad day? I've been waiting nearly two weeks to get my stuff and it was packaged about 4 days after I paid.

I've got a PM in to him to find out what the game plan is here. Obviously the guys he left in charge to look after his business are having some problems getting everything under control... Carl has been pretty good about getting back to me within a day or so when I send him a note here, so hopefully when he gets back he can sort everyone out proper.

Cheers.

Yes, Carl is 'AFC' (Away From Continent) at the moment. He will be returning shortly, please be patient and bare with A.I.

Sorry, I have been out of the country this past week. My guys have been fulfilling the practical side of business (shipping, manufacturing etc.), but they have been too swamped to handle emails in a prompt manner. When the sh*t hits the fan business goes triage priority mode: fulfill shipments, manufacture resupply inventory, handle admin duties. Sorry, it makes us look really unprofessional, but we're a small operation still with high surge demand issues. The best we can do at this point is make sure shipments go out the door even if shipping notifications fall by the wayside. Bad optics, promptish delivery.

Last week was particularly hairy. We just moved and I had to jet to Japan on business. Before last week I was the primary manager. Last week one of my guys got deputized to do the job for the first time in a new location. Now that I'm back, I'll start addressing the issues that fell thru some pretty troublesome cracks.