Airsoft Canada - ACMgear.com

Had the same thing happen to me. I think it's a very bad business practice to list items that aren't in stock. It sucks especially if you're paying them the fastest shipping rate to get the item on time. I had to paypal dispute them twice because they wouldn't respond to any emails on multiple addresses so I could get my refund. They didn't want to refund me for shipping, which was ridiculous.

I won't be buying from them anymore because their staff is extremely rude once you start a paypal dispute. Prices are definitely good, but you risk having the items not being in stock. It's a coin toss - order at your own risk. :(

Quote:

Originally Posted by CR0M (Post 1692965)

not very good experience at all

Ordered about 5 or 6 items, all items were said to be in stock. 2 days later my order ships, but 2 of the items were sold out they say, and they will send them to me when they get in. what ever, no rush, no biggy. about 4 days go by, I send them an email asking for an update, they reply saying they shipped one of the out of stock items the other item is still backordered. No worries.

Fast forward about 2 weeks, I get my original order (with one item backorderd and the other in transit still), BUT!... heres the kicker... I ordered 2 double mag pouches, I instead get 2 double pistol mag pouches, I recheck my order, and yes I ordered correctly. So I go to the website, read the description, and yes it suppose to be 5.56 type mag pouches. I look for the double pistol mag pouches on their site, and they dont even have them for sale, they have single pistol mag pouches but no doubles.

This says to me, they either made a mistake, or are not listing their items correctly.

I send them an email and send them pics of the pouches, telling them I want the pouches that I ordered and they should send them to me with the 1 back ordered item when it gets in. (keep in mind, these emails are very professional)

same day, I get an apology and they say they will send out the pouches with my 1 back ordered item, 2 days later I get an email notification that Ive been refunded the balance of the items owing.

Im a pretty easy going guy, waiting isnt a big deal to me, but selling items that you dont have in stock is terrible. I understand things sell fast sometimes. In that case you let your customer know before you ship anything, that something is sold out, and offer to refund the item before shipping the rest of the order.